These terms govern your use of the Fixli and Fixli Provider apps and this website, all operated by EYE NETWORK. By creating an account you agree to them.
What EYE NETWORK is
EYE NETWORK is a marketplace. We connect customers who need home and trade services with independent providers who supply them. We are not the supplier of those services, we do not employ providers, and we do not perform the work.
Accounts
- You must be at least 16 years old to hold an account.
- The details you give us must be accurate, and you must keep them current.
- You are responsible for activity under your account. Tell us promptly if you think someone else has access to it.
- One person, one account. Accounts may not be sold or transferred.
Bookings
When you book a service, the contract for that work is between you and the provider. EYE NETWORK facilitates the introduction, the scheduling and the payment, and charges a fee for doing so.
Prices shown in the app are set by the provider. Additional charges agreed directly between you and a provider — for extra work, parts or materials — are also between the two of you.
Obligations of providers
- Hold the licences, permits, insurance and qualifications the work requires, and keep them valid.
- Supply accurate verification documents on request.
- Perform work with reasonable skill and care, and at the time agreed.
- Comply with the law that applies to your trade.
Obligations of customers
- Describe the job accurately.
- Give the provider safe access to the site at the agreed time.
- Pay for work performed, through the app.
Payments
Payments are processed by third-party payment providers. We never see or store your full card details. Provider payouts are made to the account the provider registers with us, on the schedule shown in the app, less our fee and any applicable taxes.
Cancellations and refunds are covered by our Refund Policy.
Conduct
You may not use EYE NETWORK to break the law, harass anyone, post false or misleading reviews, take bookings you have no intention of fulfilling, arrange payment off-platform to avoid fees, scrape or reverse-engineer the apps, or impersonate another person.
Ratings and reviews
Reviews must reflect a real booking and your honest experience. We may remove a review that is abusive, defamatory, off-topic, or that we have reason to believe is fake.
Reporting and blocking
Chat messages, reviews and profiles are written by other users, not by EYE NETWORK. If something is abusive, fraudulent or otherwise objectionable, use Report on the message, review or profile in the app, or email hello@fixli.me. We review every report within 24 hours and will remove the content, warn or suspend the account, or dismiss the report, as appropriate. You may also Block any user at any time: neither of you will see the other's messages or reviews, and neither can book the other, until you unblock them from Profile → Blocked users.
We also filter reviews and messages for offensive language automatically. Content that is caught by that filter cannot be posted.
Suspension
We may suspend or close an account that breaches these terms, that presents a safety risk, or that we are legally required to act on. Where it is reasonable to do so, we will tell you why.
Our liability
EYE NETWORK provides the platform. We do not guarantee the quality, timing, safety or legality of work performed by a provider, and disputes about that work are between the customer and the provider — though we will help where we can.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you for any claim connected with a booking is limited to the fees we received for that booking.
Changes
We may change these terms. The date at the top of this page shows when they last changed, and we will notify you in the app where a change materially affects you. Continuing to use the service after a change means you accept it.
Ending your account
You can close your account at any time — see Delete Your Account.
Governing law
These terms are governed by the laws of Lebanon, and the courts of Lebanon have jurisdiction over any dispute arising from them.
Contact
EYE NETWORK, Beirut, Lebanon — hello@fixli.me