Need help with a booking, your account, or a payment? Here is how to reach us.
We aim to reply within 2 business days. To help us answer quickly, include:
- The email address or phone number on your account
- Your booking reference, if the question is about a specific job
- Which app you are using — Fixli or Fixli Provider — and your device type
In the app
Both apps have a Help & Support section under Profile, where you can raise a ticket attached to a specific booking. That is the fastest route for anything booking-related, because we can see the job history alongside your message.
Common questions
How do I cancel a booking?
Open the booking in the app and choose Cancel. What you are charged, if anything, depends on how far along the job is — see our Refund Policy.
How do I delete my account?
See Delete Your Account.
I am a provider and my documents were rejected
Email us and we will tell you exactly what was wrong with the upload. The usual causes are an expired document, a photo that cuts off part of the page, or a name that does not match the account.
A payment failed but I was charged
Authorisations that do not complete are released by your bank, normally within a few business days. If it has been longer than that, email us with the date and amount and we will trace it.