Need help with a booking, your account, or a payment? Here is how to reach us.
We aim to reply within 2 business days. To help us answer quickly, include:
- The email address or phone number on your account
- Your booking reference, if the question is about a specific job
- Which app you are using — Fixli or Fixli Provider — and your device type
In the app
Both apps have a Help & Support section under Profile, where you can raise a ticket attached to a specific booking. That is the fastest route for anything booking-related, because we can see the job history alongside your message.
Common questions
How do I cancel a booking?
Open the booking in the app and choose Cancel. What you are charged, if anything, depends on how far along the job is — see our Refund Policy.
Someone sent me an abusive message or left an unfair review
Open the message, review or profile in the app and choose Report, or Block the user to stop all contact. Reports are reviewed within 24 hours. You can undo a block from Profile → Blocked users.
How do I delete my account?
See Delete Your Account.
I am a provider and my documents were rejected
Email us and we will tell you exactly what was wrong with the upload. The usual causes are an expired document, a photo that cuts off part of the page, or a name that does not match the account.
A payment failed but I was charged
Authorisations that do not complete are released by your bank, normally within a few business days. If it has been longer than that, email us with the date and amount and we will trace it.