This policy explains what EYE NETWORK collects when you use the Fixli app, the Fixli Provider app, or this website, why we collect it, and what control you have over it.
EYE NETWORK, registered in Beirut, Lebanon, is the data controller for that information. You can reach us at hello@fixli.me.
What we collect
| Data | Why | When |
|---|---|---|
| Name, email address, phone number, profile photo | To create and operate your account, and so customers and providers can identify each other for a booking | When you register or edit your profile |
| Service address | So a provider knows where the job is | When you add an address or book a service |
| Precise location | To show providers near you and to fill in an address automatically | Only while the app is open, and only if you grant location permission. Neither app tracks location in the background. |
| Photos you take or attach | To illustrate a job request, show completed work, and set your profile picture | When you use the camera or pick a photo |
| Voice input | To turn a spoken search into text so the app can find matching services. Audio is converted to text on your device by the operating system and is not stored by us. | Only in the Fixli app, and only while you hold the microphone button |
| Identity and qualification documents | To verify providers before they can accept work | Only in the Fixli Provider app, when a provider uploads them |
| Booking history, messages, ratings and reviews | To operate the service, resolve disputes, and show ratings to other users | As you use the app |
| Payment details | To take payment for a booking and to pay providers out | At checkout. Card numbers are entered into, and held by, our payment processors — they never reach our servers. We store only the amount, currency, status and a processor reference. |
| Device identifiers and push notification tokens | To send you booking updates | On first launch, via Firebase Cloud Messaging |
| Crash reports and diagnostic data | To find and fix bugs | Automatically, via Firebase Crashlytics |
We do not use your data for advertising, we do not sell it, and we do not track you across other companies' apps or websites.
Who we share it with
- The other party to your booking. A provider you book sees your name, phone number, service address and job details. As a provider, the customer sees your name, photo, rating and contact number.
- Payment processors, to take payment and pay providers.
- Google — Firebase (authentication, push notifications, crash reporting, file storage) and Google Maps for maps and geocoding.
- Apple, if you choose Sign in with Apple.
- Authorities, where we are legally required to disclose.
How long we keep it
We keep your account data for as long as your account exists. When you delete your account we erase it immediately, including your booking and payment history — see Delete Your Account for exactly what is removed and what we are not able to remove.
Your choices
- Permissions. Location, camera, photos, microphone and notifications are all optional and requested only when a feature needs them. You can withdraw any of them in your device settings; the rest of the app keeps working.
- Access and correction. You can view and edit your profile in the app at any time.
- Deletion. You can delete your account from inside the app, or ask us to do it — see Delete Your Account.
- Complaints. Write to hello@fixli.me.
Security
Traffic between the apps and our servers is encrypted in transit. Passwords are stored hashed, never in readable form. Access to production data is limited to the people who need it to run the service.
Children
The apps are not intended for children under 16, and we do not knowingly collect their data. If you believe a child has created an account, contact us and we will remove it.
Changes
If we change this policy we will update the date at the top of this page. Where a change materially affects you, we will also notify you in the app.
Governing law
This policy is governed by the laws of Lebanon.
Contact
EYE NETWORK, Beirut, Lebanon — hello@fixli.me